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Support

We're here to help! Find answers to common questions or get in touch with our support team.

Frequently Asked Questions

How do I book a nail artist?
Browse available artists in your area, view their profiles and portfolios, then tap "Book" to schedule an appointment. You can also send a booking request with your preferred date and time.
How do I become a verified artist?
Complete your profile, upload your portfolio, and submit verification documents. Our team will review your application and verify your credentials within 2-3 business days.
What payment methods are accepted?
We accept all major credit cards, debit cards, and digital payment methods. Payments are processed securely through our platform.
Can I cancel or reschedule a booking?
Yes, you can cancel or reschedule bookings up to 24 hours before the appointment time. Cancellation policies may vary by artist.
How do I contact an artist directly?
Once you've booked with an artist, you can message them directly through the app's chat feature. This allows you to discuss details, share reference images, and coordinate your appointment.

Still Need Help?

Can't find what you're looking for? Our support team is ready to assist you.

Email: support@joveelink.com

Response Time: We typically respond within 24 hours

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST